IR Key Account Manager

Main Duties / Responsibilities:

• Marketing & Selling the full range of Products & services.
• Responsible for all sales activities in assigned accounts or region.
• Manage quality and consistency of products and services delivery.
• Responsible for making repeat sales to their existing customers.
• Reviewing your own sales performance, aiming to meet or exceed monthly targets.
• Increase the level of customer satisfaction which is the company first priority.
• Managing and maintaining the key client accounts.
• Maintains knowledge and awareness of competing services, discount and pricing structures, and managing collections to stay with the business.
• Developing a solid and trusting relationship between major key clients and company
• Resolving key client issues and complaints
• Managing communications between key clients and internal teams
• Managing account team assigned to each client
• Negotiating contracts with client and establishing timeline of performance
• Establishing and overseeing internal budgets with the company and external budgets with the client
• Analyzing client data to provide customer relationship management
• Expanding relationships and bringing in new clients