German Customer Service Advisor
Giza, Egypt
German Customer Service Advisor
Giza, Egyptposted 1 hour ago3 open positions
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Job Description
- Deliver exceptional customer service to German-speaking clients via phone, email, and chat.
- Respond promptly and professionally to customer inquiries, providing accurate information and effective solutions.
- Handle and resolve customer complaints with empathy and efficiency, ensuring customer satisfaction.
- Collaborate with internal teams to escalate and resolve complex issues.
- Stay updated on company products, services, and policies to provide informed assistance.
- Meet or exceed individual and team performance targets, including response time and customer satisfaction metrics.
- Identify opportunities to improve processes and enhance the customer experience.
- Participate in ongoing training and development sessions to maintain high service standards.
- Adhere to company guidelines, data protection regulations, and quality assurance standards.
Job Requirements
- Fluency in German (both written and spoken) is essential. C1 or C2
- Excellent communication and interpersonal skills.
- Ability to work independently in a home-based environment.
- Strong problem-solving and conflict resolution abilities.
- Customer-oriented mindset with a focus on delivering high-quality service.
- Ability to multitask and manage time effectively in a fast-paced setting.
- Attention to detail and accuracy in handling customer information.
- Willingness to work flexible hours, including weekends or holidays if required.
- Up to 2 years of experience in customer service or a related field is a plus.
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