Admin On Site
Allianz -
New Cairo, Cairo
Job Details
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Job Description
- Revise and maintain reimbursement claim documents by reviewing submissions and keeping updated records to support employees in resolving claim inquiries effectively.
- Coordinate with Next Care platforms (Call Center, Approvals, etc.) by accessing relevant systems and teams to facilitate smooth claim and card-related transactions.
- Prepare detailed logs for reimbursements, additions, deletions, and complaints by systematically recording activities to ensure accurate tracking and reporting.
- Serve as the focal point for the HR team by acting as the primary contact person to ensure clear communication and efficient issue resolution.
- Promote the use of the mobile app by encouraging employees to submit reimbursements digitally to enhance efficiency and reduce manual processes.
- Support HR in managing medical cards and employee insurance requests by ensuring approvals, accuracy, and timely assistance to provide employees with reliable access to benefits and satisfaction.
- Implement approved department policies, processes and procedures and monitor adherence, so that work is carried out in a controlled manner.
Job Requirements
- Strong administrative and organizational abilities to manage documentation and support daily operations efficiently.
- Proven ability to collaborate effectively within cross-functional teams and maintain positive working relationships.
- Exceptional verbal communication skills to convey information clearly and professionally across all levels.
- Demonstrated customer service orientation with a focus on responsiveness and employee satisfaction.
- Fluent in English with excellent comprehension, speaking, and writing proficiency.
- Proficient in Microsoft Excel for data entry, tracking, and report generation.
- Capable of performing under pressure while maintaining accuracy and meeting deadlines.
