Job Details
Skills And Tools:
Job Description
We are seeking a skilled IT Support Specialist with strong technical abilities and excellent communication skills. This role demands someone who can manage high-pressure situations effectively and provide exceptional guidance to clients in urgent situations. The pace and demands of this position are typically faster than those in an in-house role. The ideal candidate will be prompt, understand the importance of communicating estimated times of arrival (ETAs) to clients, and excel in a dynamic work environment.
Position Responsibilities:
- Time Management: Accurately account for at least 80% of hours worked through daily time entries.
- Task Ownership: Take full responsibility for tasks, ensuring they are completed and resolved effectively.
- Quality Control: Show a personal commitment to the quality of work performed and associated tasks.
- Configuration and Installation: Configure standard POP, SMTP, and Exchange clients, including Outlook. Install, configure, troubleshoot, and customize MS Office Suite applications.
- Hardware Management: Install, configure, and test workstation hardware such as video cards, NICs, sound cards, hard drives, and PDAs.
- Troubleshooting: Resolve issues related to file, print, and remote access services.
- Administration: Manage user and group administration, configure file permissions, check event logs, and perform backups and restores.
- Email Administration: Handle enterprise e-mail application tasks including user/group management, folder permissions, mail forwarding, and alias management.
Job Requirements
Knowledge, Skills, and Abilities:
- Technical Learning: Quickly acquire new technologies through self-study and intuition.
- Communication: Clearly and simply articulate technical information to non-technical individuals.
- Customer Service: Approach problem-solving with enthusiasm, regardless of how simple or complex the issue.
- Self-motivation: Be self-directed and proactive when required.
- Team Collaboration: Share information, support team members, and work collaboratively to achieve goals.
- Attention to Detail: Maintain a high level of precision while performing detailed technical tasks.
- Stress Management: Handle stressful situations effectively.
- Resourcefulness: Know when to seek additional technical expertise without burdening other team members.
Technical Expertise:
- Operating Systems: Experience with Windows desktop operating systems.
- Networking: Understand TCP/IP, Internet connectivity troubleshooting, routers, firewalls, and the relationship between switches, hubs, patch panels, and network nodes.
- DNS Services: Basic understanding of DNS services.
- Firewall Technologies: Working knowledge of firewall technologies such as SonicWALL and FortiGate.
- Wireless Technologies: Working knowledge of wireless technologies.
Credentials and Experience:
- Certifications: CompTIA A+. Preferred: Network+, Security+, Microsoft AZ-900.
- Experience: At least 2 years of experience in hardware, software, networking, and security.
- Demonstrated dependability, adherence to directions,and maximized billing opportunities.
- Consistently receives positive client feedback.
If you are a dedicated IT professional with a passion for problem-solving and a commitment to excellent client service, we encourage you to apply for this dynamic role.
