Customer Success Specialist
Cairo, Egypt
Customer Success Specialist
Cairo, Egyptposted 11 hours ago1 open position
Be the First to Apply
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Serve as the primary point of contact for assigned customers, ensuring their satisfaction and success with Sutherland’s solutions.
- Onboard new clients by guiding them through product features, best practices, and initial setup to ensure a smooth transition.
- Proactively monitor customer accounts to identify opportunities for upselling, cross-selling, and expansion.
- Address and resolve customer inquiries, issues, and escalations in a timely and professional manner.
- Collaborate with internal teams—including sales, product, and support—to advocate for customer needs and drive continuous improvement.
- Analyze customer feedback and usage data to recommend enhancements and optimize the customer experience.
- Develop and maintain strong, long-term relationships with clients to foster loyalty and retention.
- Conduct regular check-ins and business reviews to assess customer satisfaction and identify areas for improvement.
- Document all customer interactions and maintain accurate records in CRM systems.
- Stay up-to-date with industry trends, product updates, and best practices to provide informed guidance to customers.
