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IT Help Desk Engineer

Scientific Zone - Heliopolis, Cairo

IT Help Desk Engineer

Scientific Zone - Heliopolis, CairoPosted 27 days ago
171Applicants for1 open position
  • 0Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Install and configure computer hardware operating systems and applications
  • Monitor and maintain computer systems and networks
  • Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • Replace parts as required
  • Provide support, including procedural documentation and relevant reports
  • Follow diagrams and written instructions to repair a fault or set up a system
  • Support the roll-out of new applications
  • Set up new users' accounts and profiles and deal with password issues
  • Respond within agreed time limits to call-outs
  • Work continuously on a task until completion (or referral to third parties, if appropriate)
  • Prioritize and manage many open cases at one time
  • Rapidly establish a good working relationship with customers and other professionals, such as software developers
  • Test and evaluate new technology
  • Conduct electrical safety checks on computer equipment.

Job Requirements

  • Working knowledge of relevant operating systems, software, and programming
  • Excellent problem-solving and critical thinking skills
  • Keen attention to detail
  • Good organization, time management, and prioritization
  • Efficient troubleshooting abilities
  • Effective communication skills, including speaking, writing, and active listening
  • Great customer service and interpersonal skills
  • Graduated from computer science or information system

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JobsInstallation/Maintenance/RepairIT Help Desk Engineer