Customer Service Manager
- 9In Consideration
- 27Not Selected
Skills And Tools:
We are seeking an authentic and passionate Customer service Manager to help us create an exceptional experience for our customers and reach the highest response time rates and client satisfaction.
- Create and set up a system for the customer service department
- Train and lead the customer service agents team to assure the quality of the following duties:
- Follow up with customers’ orders/shipments to ensure they are delivered on time and help resolve any issues they might face.
- Answer all daily questions/inquiries received through social media (Facebook, Instagram, WhatsApp, email..etc).
- Organize Return process and refund for customers wanting to return an order.
- Respond to client's messages and respond to the customer's requests in a professional manner to ensure customer satisfaction.
- Reach the highest rates of response time.
- Proven work experience as a team leader or supervisor
- In-depth knowledge of performance metrics
- Good PC skills, especially MS Excel
- Excellent communication and leadership skills
- Organizational and time-management skills
- Decision-making skills
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