Job Details
Skills And Tools:
Job Description
Job Description
We are seeking an authentic and passionate Customer service Manager to help us create an exceptional experience for our customers and reach the highest response time rates and client satisfaction.
Responsibilities
- Create and set up a system for the customer service department
- Train and lead the customer service agents team to assure the quality of the following duties:
- Follow up with customers’ orders/shipments to ensure they are delivered on time and help resolve any issues they might face.
- Answer all daily questions/inquiries received through social media (Facebook, Instagram, WhatsApp, email..etc).
- Organize Return process and refund for customers wanting to return an order.
- Respond to client's messages and respond to the customer's requests in a professional manner to ensure customer satisfaction.
- Reach the highest rates of response time.
Job Requirements
Job Requirements
- Proven work experience as a team leader or supervisor
- In-depth knowledge of performance metrics
- Good PC skills, especially MS Excel
- Excellent communication and leadership skills
- Organizational and time-management skills
- Decision-making skills
