Customer Advisor

Ensure an exceptional customer experience for our customers by swiftly and accurately responding to and resolving all customer requests and queries. 

Our team is expanding and we are looking to add customer-focused advisors to our team and we will provide you full and comprehensive training and ongoing coaching.

This is a diverse and skilled customer-facing role where you will be responsible for resolving all customer queries to the customer’s complete satisfaction without the need to refer the customer

You will be a customer service champion, putting the customer at the center of everything you do.

• Representing the company’s services, starting with a deep and comprehensive understanding of the customers’ needs and identifying the best product or service.
• Make outbound calls with clients to follow up on service delivery
• Identifying customers’ needs, clarify information, research every issue, and providing solutions
• Maintaining Customer Satisfaction.
• Following call center “scripts” when handling different topics.
• Creating new leads and converting them into sales.
• Build sustainable relationships and engage customers by taking the extra
• Meeting or exceeding sales goals/targets