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Job Description
- Identifying hardware and software solutions.
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem
- Following up with clients to ensure the problem is resolved.
- Replacing or repairing the necessary parts.
- Supporting the rollout of new applications.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
Job Requirements
- BS degree in Information Technology, Computer Science or relevant field,
- Min 3 to 5 years’ experience.
- Hands-on experience with Windows/Mac OS environments.
- Good understanding of computer systems and other tech products.
- Ability to diagnose and troubleshoot basic technical issues.
- Familiarity with remote desktop applications and help desk software.
- Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal.
- Familiar dealing with Active Directory - Users and computers management (ex:
- Creating new user, new E-mail, ..)
- Familiar with Central Printing solutions.
- Must have a good English verbal and written skills, Arabic speaker is preferred.
