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Customer Service Advisor- Back Office

Mico World Limited
Maadi, Cairo
Posted 1 year ago
71Applicants for3 open positions
  • 6Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various chats and tickets.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.

Job Requirements

  • Excellent in English speaking and writing.
  • Males only.
  • Capable to work under pressure and willing to work with flexible work schedule.
  • Skilled in communication and good at handing with problems.
  • Self-motivated, results-driven, professional and efficient.
  • Internet-related experience is preferred.
  • Minimum 1-year working experience.

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