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Job Description
- Handle all incoming/outgoing calls of the call center.
- Provide follow up, occasional campaigns and call backs blended with normal inbound calls.
- Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.
- Handle and solve all inquiries, requests and complaints received via all channels available (phone, fax, e-mail and …etc.)
- Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries (e.g. Credit, Customer Support and Activation, Outbound & Save Initiatives…etc).
- Communicate with other departments all relevant customer inquiries if applicable.
- Achieve the requested staffed time on a daily basis to minimize lost call rate.
- Provide proper information to customers with complete and comprehensive understanding of Orange products and services.
Job Requirements
- Bachelor degree
- Presentable
- Very good English
- Very good communication skills
- Maximum age is 28
- chemist and pharmacist are preferable
- Females only
