Commercial Coordinator

ROLE SUMMARY

The Commercial Coordinator provides day-to-day operational and administrative support across the entire BDM pipeline — both accounts moving through the standard sales-to-handover process and VIP/high-potential accounts retained long-term by the Key Account Manager. This is a dual-lane role: supporting the BDM team with setup and admin so they can stay focused on closing, and supporting the Key Account Manager with ongoing monitoring, follow-up, and communication for retained accounts.

This role is involved with every new customer that comes through BDM, regardless of eventual size — smaller accounts that are later handed to the Customer Champions team still pass through the Commercial Coordinator during the initial setup and onboarding phase.

KEY RESPONSIBILITIES

Sales Enablement

• Directly support the Sales team with customer activation, set up and communication

• Work closely with the assigned Senior Sales & Onboarding Specialist to deliver an excellent customer experience from pitching to threshold achievement

• Engage directly with new customers to obtain any technical or operational information to support sales enablement

• Support and follow the entire sales process; including pitching, follow up, first case submission and reaching target revenue threshold

• Handle non-technical follow-up and administrative queries from new customers during the early setup phase.

• Chase outstanding contract, annex, and documentation items from customers and internal stakeholders, keeping onboarding timelines on track.

• Track and flag when new accounts are approaching handover thresholds based on live CRM/revenue data.

Account activation

• Manage regular, low-complexity follow-up communication with all accounts, escalating anything requiring strategic input to the Key Account Manager.

• Monitor account data — case volumes, order status, revenue progression — and proactively flag stalling or at-risk accounts to the Key Account Manager rather than waiting to be asked.

• Maintain accurate, up-to-date CRM records for all assigned accounts.

• Monitor account data — case volumes, order status, revenue progression — proactively flagging stalling or at-risk accounts to the Key Account Manager.

• Track and flag when accounts are approaching handover thresholds, based on live CRM/revenue data.

• Own fulfillment and shipment tracking status monitoring across all accounts, resolving delays directly with Production/Logistics.