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Software Customer Support Specia...

Landmarks consulting sol...
Maadi, Cairo

Software Customer Support Specialist

Maadi, CairoPosted 2 months ago
75Applicants for1 open position
  • 41Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

   - Provide prompt and professional support to customers via phone, email, and chat.

   - Address customer inquiries, issues, and complaints with a focus on delivering exceptional customer service.

   - Document and track customer interactions and solutions in the support ticketing system.

   - Troubleshoot and resolve software-related issues, including installation, configuration, and performance problems.

   - Collaborate with development and QA teams to identify and report software bugs and issues.

   - Assist customers with software updates, patches, and upgrades.

   - Conduct software training sessions for new and existing customers to ensure they are proficient in using our products.

   - Create and maintain user guides, FAQs, and other support documentation.

   - Offer tips and best practices to help customers maximize the value of our software.

   - Gather and document customer feedback and feature requests.

   - Communicate customer needs and suggestions to the product management and development teams.

   - Participate in the development of new features and enhancements by providing insights from customer interactions.

   - Stay up-to-date with the latest software updates, industry trends, and best practices in customer support.

   - Continuously improve knowledge of the company's software products and services.

   - Propose and implement improvements to support processes and workflows.


Job Requirements

- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

- Proven experience in a customer support role, preferably in the software industry.

- Strong technical troubleshooting skills and experience with software installation and configuration.

- Excellent verbal and written communication skills.

- Ability to work independently and as part of a team.

- Strong organizational skills and attention to detail.

- Familiarity with customer support ticketing systems and CRM software.

- Familiarity with Accounting and ERP Software system.

- Knowledge of software development and QA processes is a plus.

- Experience 3-5 Years


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