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Call Center Agent

- New Cairo, Cairo

Call Center Agent

- New Cairo, CairoPosted 1 month ago
85Applicants for1 open position
  • 84Viewed
  • 22In Consideration
  • 63Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:

Job Description

Duties and Responsibilities:

  • Answering phones from customers professionally and responding to customer inquiries and complaints.
  • Researching required information using available resources.
  • Handling and resolving customer complaints regarding product sales to customer service problems.
  • Providing customers with the organization’s service and product information.
  • Processing forms, orders, and applications requested by the customers.
  • Identifying, escalating priority issues and reporting to the high-level management.
  • Routing inbound calls to the appropriate resources.
  • Following up complicated customer calls where required.
  • Completing call notes and call reports as necessary and updating them in the CRM.
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Managing administration, communicating and coordinating with internal departments.
  • Other duties as assigned.

Job Requirements

Requirements:

  • Open availability:
    • Saturday through Thursday.
    • 8 a.m. to 4 a.m.
  • Experience in dealing with the public.
  • Excellent communication skills, including verbal with proper grammar.
  • Ability to work with others in a close manner.
  • Excellent computer skills.
  • Good multi-tasking skills.

Skills and Specifications

  • Technical expert in related computer applications.
  • Able to react effectively and calmly in emergencies.
  • Able to maintain customer confidentiality.

Education

  • High school diploma or equivalent.

 

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