Job Details
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Job Description
Purpose:
Responsible for working on the development of the Quality Assurance Office directives and procedures documentation, driving quality improvement across all Departments/ Offices, in addition to making evidence-based recommendations to support process improvements as per the national and international accreditation requirements.
Main Accountabilities:
Accreditation:
- Assists in gathering and analyzing data to meet accreditation requirements
- Delivers documentation in a timely manner and provides prompt inputs.
- Assists in maintaining the University’s accreditations by complying with their standards
- Participates in assignments related to the University’s wide projects.
Quality Assurance:
- Gathers, compiles, organizes, and evaluates information necessary to develop and prepare the University’s policies and procedures manuals
- Coordinates with different departments and offices to develop new processes, to map current processes or to make the necessary changes with 'as is' and 'to be' maps and documentation.
- Designs and develops the operational work-flows and processes using process mapping in process charts.
- Ensures that all processes are documented in the same format/structure across the university, presented in an easily digestible format, and are readily available to all concerned users.
- Provides guidance and assistance to the internal stakeholder, as appropriate, in the understanding and interpretation of university’s policies and procedures
- Writes and prepares technical documents and status reports.
- Develops quantitative and qualitative questionnaires to be used in gathering data.
- Produces statistical data and data analysis reports as requested, and recommends appropriate data-gathering mechanisms, procedures, etc.
- Maintains records of all relevant documentation, communication, and corrective and preventive action plans.
- Performs any other tasks requested from Accreditation & QA Manager or President
Job Requirements
- Bachelor Degree in any relevant field.
- Certification in Quality Management is a plus
- 5 to 8 years of experience in technical writing and Quality Assurance
- Experience in Educational Institutes is preferable.
- Accuracy and attention to details
- Excellent Communication Skills to be able to communicate all messages
- clearly and precisely
- Ability to prioritize, plan, and Multi-task
- Ability to perform under pressure, to meet deadlines and to maintain
- confidentiality
- Excellent Problem Solving Skills
- Excellent Analytical Skills
- Excellent level of English Language.
- Previous Knowledge with ERP systems.
- Very Good knowledge of all MS. Applications (Word, PowerPoint, Excel…)