Skills And Tools:
- Responsible for assisting in the planning, design, installation, support, maintenance, and recovery of server and storage hardware/software that is used as part of the Microsoft Exchange, Active Directory, and Messaging-computing environment.
- Responsibilities include setting up user accounts and mailboxes, backup and restore operations, and security.
- Assisting in Manage permissions to monitor mailbox quotas/space and also to check where the email has stuck and made sure that the email reaches its destination.
- The incumbent is to work collectively with a team of servers and network engineers to ensure the stable operation of Exchange e-mail messaging systems.
- Monitor each and every part of the operating system like checking the disk space at regular intervals, checking the software versions.
- Run the diagnostics on the services which are essential for a server to run
- Resolve escalated email routing, connectivity, and filtering support issues.
- Assist with large-scale Exchange migrations.
- Resolve support tickets and requests.
- Monitor, document, and report on system utilization and capacity.
- Monitor virus and spam filtering statistics and success rates.
- Monitor backups and perform periodic test restores.
- Consistently make a good first impression when answering customers questions and technical issues
- Other related tasks or duties as assigned or required, and will be under supervisory.
Skills and knowledge required:
- Excellent in English (Writing and Speaking)
- Excellent oral communication and interpersonal skills with proven ability to explain technical issues to non-technical people.
- Demonstrates good planning and organizational skills to priorities to meet a deadline and cope with fluctuations in workload.
- Effective team working skills to ensure constructive use of everyone's skills and experience within the team.
- Ability to work under pressure
Required Education And Experience
- Bachelor’s degree in Information Technology OR Computer Science
- Background of Virtualization
- Background of backup solutions
- Background of VMWare
- Background of Linux
- Background of Microsoft Exchange 2016 and 2019
- VMware (Preferred)
- CCNA (Must)
- MCSE (Must)
- Microsoft Exchange (Must)
- Linux familiar
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