Access insights about COVID 19 impact on employment and youth employability in Egypt.
Download Report
Browse Jobs
LoginJoin NowEmployer?

Software Technical Support Speci...

Safa Soft
Maadi, Cairo

Software Technical Support Specialist

Maadi, CairoPosted 10 days ago
86Applicants for4 open positions
  • 1Viewed
  • 1In Consideration
  • 0Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
Job Categories:

Skills And Tools:

Job Description

  • Handling customers inquiries .
  • Answering incoming calls, Chats, Web forms…….etc.
  • Offering customers products and services.
  • Performing administrative functions, Updating client accounts.
  • Diagnosing and solving hardware/software faults.
  • Evaluates system potential by testing the compatibility of new programs with existing programs.
  • Provide outstanding phone, email, web chat-based technical and account services support to our customers.
  • Installing and configuring computer systems-Investigating,
  • Diagnosing and solving Server software or applications faults (Antivirus – Microsoft Office …..Etc.).
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
  • Processing customer correspondence, Handle escalated calls or escalated customer issues.
  • Achieve Key Performance Indicator targets to meet business goals and objectives.
  • Ensure service level agreements are met and maintained.
  • Work as part of a team to ensure offering world-class Customer Service at all times.
  • Meeting service level in handling all transactions measured through productivity reports.

Job Requirements

  • Degree in Information Technology, Computer Science or equivalent.
  • Proven working experience in enterprise technical support, IT support-Strong problem-solving skills.
  • Basic network troubleshooting is a must.
  • Excellent written and verbal communication skills.
  • Good English (Speak & Writing).
  • Ability to handle tasks under pressure.

Featured Jobs

Similar Jobs

Search other opportunities
Loading interface...
JobsIT/Software DevelopmentSoftware Technical Support Specialist