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Software Technical Support Speci...

Safa Soft
Maadi, Cairo

Software Technical Support Specialist

Maadi, CairoPosted 10 days ago
86Applicants for4 open positions
  • 1Viewed
  • 1In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Handling customers inquiries .
  • Answering incoming calls, Chats, Web forms…….etc.
  • Offering customers products and services.
  • Performing administrative functions, Updating client accounts.
  • Diagnosing and solving hardware/software faults.
  • Evaluates system potential by testing the compatibility of new programs with existing programs.
  • Provide outstanding phone, email, web chat-based technical and account services support to our customers.
  • Installing and configuring computer systems-Investigating,
  • Diagnosing and solving Server software or applications faults (Antivirus – Microsoft Office …..Etc.).
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
  • Processing customer correspondence, Handle escalated calls or escalated customer issues.
  • Achieve Key Performance Indicator targets to meet business goals and objectives.
  • Ensure service level agreements are met and maintained.
  • Work as part of a team to ensure offering world-class Customer Service at all times.
  • Meeting service level in handling all transactions measured through productivity reports.

Job Requirements

  • Degree in Information Technology, Computer Science or equivalent.
  • Proven working experience in enterprise technical support, IT support-Strong problem-solving skills.
  • Basic network troubleshooting is a must.
  • Excellent written and verbal communication skills.
  • Good English (Speak & Writing).
  • Ability to handle tasks under pressure.

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JobsIT/Software DevelopmentSoftware Technical Support Specialist