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Job Description
We are looking for Customer Service Coordinator with a proven customer support experience
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Open and maintain customer accounts by recording account information
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Resolve customer complaints via phone, email, mail, or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Read from scripts
- Handle changes in policies or renewals
Job Requirements
- Bachelor's degree .
- 0-3 years of experience as a Customer Service Coordinator.
- Fresh Graduates are welcome to apply.
- Excellent written and verbal communication skills.
- Good time management and organizational skills.
- Good listening abilities.
