Job Details
Skills And Tools:
Job Description
About The Job:
We are on the hunt for a Social Media Moderator, to join our dynamic and expanding team.
The primary purpose is to implement the Sprint’s Online Community Moderation Strategy, monitoring and moderating user-generated content to ensure that the online community is maintained as a safe and fun environment. This role coordinates with the internal teams to support the mission, ensuring a safe and legal community environment, promoting excellent customer service and helping to cultivate a strong community around the brand.
We are looking for an energetic and enthusiastic team player, who is able to work in partnership with multiple stakeholders in a business, and thrives in a fast-paced environment.
Responsibilities:
- Implement the online community moderation strategy, coordinating with stakeholders across the Company to ensure its effectiveness and providing superior quality of customer service and support to our community with the help of various communication tools.
- Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos and audio.
- Service Community Admin accounts, processing emails and complaints, escalating when necessary.
- Manage consumer interactions by ensuring timely responses to all comments, messages, reviews and visitors posts.
- Produce reports on relevant moderation statistics, issues and outcomes.
- Monitor all industry and company information and news to anticipate potential issues.
Job Requirements
Job Requirements
Qualifications & Work Experience:
- B.Sc. degree
- 0-2 years social media moderation experience.
- Fluency in written and spoken English/Arabic.
- Great knowledge of online social media platforms.
Behavioral Competencies:
- Pleasant and outgoing personality, able to get on with others and be a team-player.
- Excellent verbal communication and people skills.
