Job Details
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Job Description
Responsibilities:
- Analyze and diagnose customer issues in a timely manner through knowledge sharing, workarounds, patches or build deliveries
- Identify common challenges across all phases of the NuoDB customer journey and work with cross-functional teams to solve, improve and automate
- Maintain NuoDB subject matter expertise on existing and planned technologies, including related products and services
- Provide detailed assessments on customer production outages including post mortems and/or root causes analysis where appropriate
Job Requirements
- BS in Computer Science, Engineering or equivalent experience in software or other relevant field Bonus Experience
- 1-3 years’ experience in customer success, escalation management, and enterprise software solution deployment working closely with services, sales, product, and engineering
- Strong creative problem-solving skills
- Excellent English written and verbal skills with a genuine commitment to customer success
- Knowledge of infrastructure and distributed systems in a cloud environment
- Knowledge of microservices architecture with expertise in Docker/ Kubernetes / OpenShift or a different container orchestration system
- Strong background Linux / Python / Bash Scripting / SQL
- Cloud infrastructure (AWS, Azure, GCP, AliCloud)
- Tools (Git, JIRA, WIKI, ZenDesk, etc.)
