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Job Description
A Company based in Smart Village, 6th of October is currently expanding its customer service coordination center and looking to hire young, dynamic, individuals who can
Job Description
- Coordinate services for customers who have encountered travel emergencies (ex: assist with replacements of travel documents like passports, lost luggage etc.)
- Coordinate concierge services in accordance with customer's service benefit, booking arrangements as requested.
- Initiate cases for customers experiencing emergencies while traveling away from home.
- Collaborate with and assist supporting all parties to ensure the customer receives the highest level of service during a time of need.
- Manage incoming emails to the Assistance Department following a defined procedure.
- Provide backup support to the case management process as required to meet overall demand.
- Escalate customer concerns/issues to Sr. Assistance Coordinator and/or Team Leader for resolution if all other means of satisfying the customer have been exhausted.
- Provide language support for International travelers both written and oral (requires fluency in a second language.)
- May perform other duties as assigned.
Job Requirements
Job Requirements
- Fluency in Russian and English, both written and spoken.
- 1to 2 years of experience in customer service, client support, or a related field.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively in a fast-paced, multicultural office environment.
- Proficiency in using CRM systems, email, and standard office software.
- Demonstrated ability to handle sensitive information with discretion.
- Willingness to work flexible hours, including weekends or holidays if required.
- Strong organizational and multitasking skills.
- Positive attitude and a proactive approach to challenges.