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Job Description
To supervise the flight simulator experience within the Emirates store, ensuring that simulator customers are provided with quality and timely service, and that technical support is provided as necessary. Job Outline: - Provide an optimum simulator experience to customers with a knowledgeable and efficient service, acting as a Brand Ambassador for Emirates and the experience. - Coordinate online bookings via the website back-office engine. Collate a database and agree marketing plans with the Merchandise Support Specialist ensuring this aligns with the Official Store Shop Supervisor's requirement. - Provide technical support for the simulator experience hardware and software, make daily check-lists and liaise with management on a weekly basis. Take action in the likelihood of a technical breakdown in order to minimize lost revenue. Work with the management team to ensure software patches and hardware upgrades are planned with the minimum of disruption - Track and monitor annual sales and profit targets for the simulator experience and Dubai Mall Store with appropriate inputs from department management . - Assist the Dubai Mall Official Store Shop Supervisor with large in-store events and promotions at the Official Store in line with the Merchandise Support Specialist's requirements - Be the first point of contact for Emaar's retail team with relevance to simulator experience enquiries, documenting all meetings and correspondences, informing the Merchandise Support Specialist when necessary