Customer Care Agent

Description

Join Sary, where we are revolutionizing the wholesale industry by offering an unparalleled shopping experience directly from wholesale markets. Our operational and technical innovations enable businesses to efficiently manage their purchases. Through our platforms, thousands of businesses gain access to extensive wholesale listings from numerous suppliers, all at competitive costs and with exceptional service.
We are currently seeking a talented individual to take on the role of Sary Customer Care Agent. As a key member of our team, you will be at the forefront of providing excellent customer support and ensuring our clients receive a personalized and satisfying experience. Join us on our journey to redefine the wholesale landscape and make a significant impact in the industry.

Responsibilities:

Respond promptly and warmly to inbound communication, ensuring a friendly and professional customer experience. Conduct outbound calls as requested, proactively addressing customer inquiries and concerns. Create and manage customer service trouble tickets with efficiency and accuracy, ensuring timely resolution and follow-up. Demonstrate exceptional problem-solving skills, effectively evaluating customer issues and providing tailored solutions. Upsell products and services when appropriate, enhancing customer satisfaction and promoting our offerings. Utilize available resources to research and gather the necessary information to address customer inquiries effectively. Efficiently process orders, forms, and applications to ensure a seamless customer journey. Collaborate with team members, expertly routing communication when necessary to provide seamless customer support. Take comprehensive notes from customer interactions, ensuring a detailed record for future reference and improvements. Identify and address any potential issues or challenges customers may be facing with empathy and professionalism. Report and analyze customer feedback, contributing to our ongoing efforts to enhance our services continuously. Maintain accurate call logs and reports, providing valuable insights for performance evaluation and improvement. Manage and update customer databases, ensuring up-to-date and relevant information. Follow up on customer calls and chat interactions, ensuring customer satisfaction and efficient issue resolution. Foster customer loyalty by consistently offering exceptional phone-based experiences. Serve both internal stakeholders (drivers, vendors) and external stakeholders (customers) with dedication and professionalism.

Requirements

Proven 1 - 2 years of experience in customer care or related customer service roles. Bachelor's degree in a related field, showcasing a commitment to continuous learning and professional growth. Strong analytical aptitude, with a demonstrated ability to analyze and interpret data, and build quantitative models. Ability to collaborate effectively with personnel at all levels within the organization. Excellent oral and written communication skills, ensuring clear and concise interactions. Exceptional creative thinking skills, with an emphasis on developing innovative solutions for complex challenges. Advanced knowledge in Microsoft applications, facilitating efficient work processes.
Embark on an exciting career journey with Sary and be part of our transformative vision to revolutionize the wholesale industry. If you possess the required skills and experience, we eagerly await your application.

Benefits

NA