Receptionist

1. Maintains assets, equipment, and office supplies.

• Follows the execution of company policy and work instructions regarding workplace behavior and rules.
• Follows up with the HR, Finance, and IT departments in registering the employees’ custodies in terms of office tools, equipment, or any other related assets with them.
• Controls inventory of the company’s different publications, such as personal cards, accessories, giveaways, etc. and follows up with its supplier.
• Counts stocks of office supplies, provides monthly reports with findings to management, and prepares purchases to send it to the Office Manager and Head of Department.

2. Provides all aspects of administrative assistance.

• Greets visitors and delivers world-class service to customers.
• Answers customer inquiries and gives them accurate information.
• Guides customers to the appropriate procedures for contracting, withdrawing, or any other required process.
• Collects data base for all walk-in customers and assists them with membership application, ACH, or any requested document.
• Directs customers’ requests to the relevant department.
• Sends all walk-in customers’ data to the Office Manager on monthly basis, for reporting objectives.
• Deals and keeps record of all outbound and inbound correspondences.
• Assists in searching for suppliers, gets quotations, and classifies it for management to be able to make the right decision.
• Assists service providers in fixing, replacing, or maintaining any related equipment or facility.
• Answers calls, responds to mails, and guides walk-in complaining customers to retention team, with the Office Manager’s coordination.
• Assists in booking, preparing, and following up with training, meetings, visits, and events inside and outside the company.
• Supervises the service workers in the cleanliness of the company and prepares reports to management.
• Supports the call center team in answering phone calls, as requested.
• Follows up with the company’s debts and maintains a safe and secure environment for all employees.