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Job Description
- Answer incoming calls and respond to customer’s emails
- Management and resolve customer complaints
- Provide product and service information to customers
- Research required information using available resources
- Document all call information according to standard operating procedures
- Follow up customer calls where necessary
- Complete call logs and reports
Job Requirements
- Ready to join immediately
- Good English Language
- Bachelor Degree
- Knowledge of customer service practices and principles.
- Excellent data entry and typing skills.
- Superior listening, verbal, and written communication skills.
- Ability to handle stressful situation appropriately.
