Job Details
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Job Description
About the Role
We are seeking an experienced Senior Developer/Manager with expertise in Full-Stack
Development, ML Ops, and AWS/Amazon Connect Support. The ideal candidate will
lead development projects, optimize cloud-based call center solutions, and implement
Machine Learning (ML) Operations to enhance AI-driven customer interactions. This
role involves a mix of hands-on development, architecture planning, team leadership,
and AWS cloud infrastructure management.
Key Responsibilities
- Full-Stack Development & Architecture:
- Design, build, and maintain scalable backend and frontend applications.
- Work with frameworks such as React.js, Vue.js, Node.js, Python, PHP,
and Django. - Develop and manage RESTful APIs, GraphQL, and microservices
architectures.
- ML Ops & AI/ML Integration:
- Implement MLOps pipelines for model training, deployment, and
monitoring. - Work with NLP and AI-driven voice agents for enhanced call automation.
- Analyze call transcripts, customer interactions, and system logs for
machine learning insights. - Amazon Connect & AWS Cloud Infrastructure Management:
- Configure, deploy, and maintain Amazon Connect for VoIP and
AI-powered call handling. - Optimize AWS services such as Lambda, DynamoDB, S3, EC2,
Beanstalk, and API Gateway. - Ensure seamless integration of AI-driven voice agents with Amazon
Connect. - DevOps & CI/CD Automation:
- Automate infrastructure as code (IaC) using Terraform, AWS CloudFormation.
- Implement CI/CD pipelines with GitHub Actions, Jenkins, or AWS
CodeDeploy. - Monitor application performance and optimize resource utilization.
- Security, Compliance & Performance Optimization:
- Implement cloud security best practices for AWS-based environments.
- Optimize database performance and API efficiency.
- Ensure compliance with data privacy regulations in AI-driven call handling.
Job Requirements
- plus ML Ops
- Preferred Technologies & Tools
- Cloud & DevOps: AWS (Amazon Connect, Lambda, EC2, DynamoDB, S3,
CloudWatch), Terraform, Docker, Kubernetes. - Backend Development: Python, Node.js, PHP, Django, Express.js.
- Frontend Development: React.js, Vue.js, TypeScript.
- ML & AI: TensorFlow, PyTorch, AWS SageMaker, NLP APIs.
- Database Management: PostgreSQL, MySQL, NoSQL (MongoDB, DynamoDB).
- Version Control & CI/CD: Git, GitHub Actions, Jenkins, AWS CodePipeline.
About You
- Bachelor’s/Master’s degree in Computer Science, Software Engineering, or a
related field. - 5+ years of experience in full-stack development and cloud-based AI/ML
implementations. - 3+ years of experience working with AWS and Amazon Connect for cloud-based
call center solutions. - Strong expertise in ML Ops, AI-powered automation, and DevOps best practices.
- Ability to lead development teams, manage multiple projects, and optimize
workflows. - Passion for AI-driven customer experience improvements.
