Call Center Agent
TEMPO -
New Cairo, CairoPosted 3 years ago97Applicants for1 open position
- 92Viewed
- 16In Consideration
- 73Not Selected
Job Details
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Job Description
- Provide exceptional customer support to Tempo customers by phone, email and chat
- Become a Tempo product expert with the ability to answer customers’ product, service and order related questions
- Understand, identify, and document customer pain points and share insights with internal teams to constantly improve customer experience
- Resolve 35+ interactions per day
- Advance 5 qualified leads per day
- Maintain an average satisfaction rating of ≥80%
Job Requirements
- Associates degree (or equivalent)
- Bachelor's degree from a 4 year University preferred
- 1+ years of experience in a sales related role
- 2+ years of experience in a customer support role
- Excellent written and verbal English skills
- Excellent live-chat communication skills
- Passionate about technology and fitness
- Experience managing a high volume of inbound calls, chats and emails
- Comfortably interacting with cross functional teams
- Experience working with Kustomer (or similar helpdesk software), Slack, G Suite, preferred
- Natural problem solver with strong analytical and critical thinking skills
- Able to work mornings, evenings, and weekends
