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Job Description
- Receive Help Desk tickets and collect basic information about it.
- Identify Request type (Request for service - Incident).
- Resolve request and redirect unresolved requests to the appropriate Subject Matter Expert/Service Owner
- Follow-up service requests/incidents until its resolution.
- Confirm request status and resolution with reporter and determine satisfaction.
- Close completed tickets. Close incidents with reporter agreement.
- Provide solutions pro-actively whenever possible.
- Prepare all the Help Desk reports required by the management.
- Keep the Information Technology database updated.
- Keep Anti virus and security application and setting up to date.
- Ensure that the Backup system works fine on all users laptops and report to the service
- owner to take the action in case of any issues appeared.
- Make sure that the Windows makes the latest updates.
- Physical cleaning for company IT assets.
- Baseline checks for laptops every day.
Job Requirements
- Computer Science University degree.
- English Fluency.
- 0-2 years’ experience in related field.
- Preferable IT technical skills
- Good communication and client service skills.
- Distinctive problem solving skills.
- The ability to work as an effective and contributing team member.
- Should be presentable.
