Browse Jobs
For Employers
Post JobLog inGet Started

Customer Service Specialist

dejavu
New Cairo, Cairo
Posted 3 years ago
83Applicants for1 open position
  • 52Viewed
  • 12In Consideration
  • 37Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

Inbound Tasks :

  • Answer incoming calls to handle customers inquires & complaints
  • Resolve hard calls by finding suitable solutions & escalate to CS manager if any
  • Provide Win-Win solutions to enhance customer experience & maintain the revenue
  • Coordinate customers request & follow up with stores to exceed their expectations
  • Explain & simplify Dejavu policies & procedures to customers
  • Check Inventory with the customers, direct them to the nearest store
  • Upsell Dejavu products ( Retail – Online )

Back Office Tasks :

  • Handle Tickets
  • Escalate any fraud cases to concerned teams
  • Conduct outbound calls, follow-ups
  • Support CS manager for any needed reports
  • Handle all inquires & complaints related to social media platforms

 

Job Requirements

  • Bachelor’s degree
  • Customer service / Call Center experience, not less than 1-2 years, preferred in fashion field or related
  • Preferred New Cairo residence or nearby
  • Very Good in both spoken and written Arabic and English languages
  • Strong communication, negotiation & active listening skills
  • Strong capabilities to use any software

Must Be :

  • Friendly, approachable, honest, and trustworthy
  • Able to adapt to change, flexible and efficient
  • Attend to details
  • Self-motivated & confident
  • Problem Solving & analytics thinking
  • Proactive & have a passion for fashion
  • The positive, cheerful mentality
  • Able to work under pressure & multi-task

Featured Jobs

Similar Jobs

Search other opportunities
JobsCustomer Service/SupportCustomer Service Specialist