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Job Description
Relationship management with customers main focus:
- maintaining and operationally managing profitable, trustful, long-term, professional relationships with existing customer base (predominantly based in Europe), e.g. wholesalers, retailers, DIY chains etc. (mostly European based)
- Develop future market opportunities and new customer relations.
Coordination of complex, international, multi-country based customers – direct B-to-B or via intermediate dealers. - Initiation, product design (including. packaging, labelling requirements); Verification of financial & technical, feasibility; Cost & pricing, preparation and follow-up of offers, quotations, negotiations, contracts
Ensuring fulfilment of orders on agreed time, quality and cost. - Follow-up on orders and delivery.
- Strong interface with production, logistics
Job Requirements
- Academic degree in engineering, international education a plus
Minimum 5 years professional experience in similar function (OEM / white-label business), gained in a sizable multinational or national Egypt based production company with technical products, ideally in building supplies. - Experience in direct relationship management with international/European 3rd party customers, in dealing with complex international, European customers’ requirements (regarding products, contracts, processes, delivery) and short cycles from tender to delivery. Nice to have: experience in international intercompany business.
- Strong communication, collaboration, stakeholder management skills.
Successful track record and ability to build and maintain trustful long-term relationships with international partners. - Strong commercial understanding, experience and familiar with offering / tendering processes, quotations, negotiations.
- Strong technical understanding of technical products; familiar with feasibility of product development / customisation and close interface with production
- Financial and P&L understanding with clear profitability focus (cost, pricing, margins etc.)
Knowledge of legal aspects / contracts, familiar with logistics aspects - Highly energetic, self-motivated, independent, positive and fully committed to customer satisfaction. Performance and results orientation; track record of meeting ambitious plans and deadlines; ability to manage conflicting priorities with limited resources.
IT: office applications - Fluent in English (as daily business language), 2nd language a plus
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