Customer Service Representative (English)

As a Customer Service Representative, you will be responsible for handling customer inquiries, providing accurate information, resolving customer issues, and delivering an excellent customer experience.

Job Responsibilities

• Handle customer inquiries through the appropriate communication channels.

• Provide accurate information about products and services.

• Recognize, apply, and explain product or service knowledge to customers.

• Resolve customer complaints and issues professionally and efficiently.

• Maintain a high level of customer satisfaction.

• Follow company policies, procedures, and quality standards.

• Document customer interactions and update customer information when required.

• Achieve assigned performance and customer service targets.