The Senior Call Center Agent at Glamorous Clinic is responsible for leading and mentoring a team of call center agents, ensuring high-quality customer service, and supporting the efficient operation of the call center. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to handle escalated issues with professionalism.

Responsibilities:
- Supervise daily operations of the call center, ensuring smooth workflow and adherence to policies.
- Handle escalated customer inquiries and complaints, providing timely and effective resolutions.
- Train and mentor call center agents, conducting performance evaluations and providing feedback.
- Monitor and analyze call center metrics to identify areas for improvement.
- Collaborate with other departments to ensure consistent and high-quality service delivery.
- Assist in developing and implementing call center strategies and processes.

5. Personal Attributes:*
  - Professional demeanor and appearance.
  - Strong work ethic and ability to work in a fast-paced environment.
  - Positive attitude, patience, and empathy when dealing with customers and team members.
  - Ability to work flexible hours, including evenings and weekends, as needed.