Service Center Admin (Home Appliances) - Alex
Alexandria, Egyptposted 2 months agoJob Details
Skills And Tools:
Job Description
Service Coordination:
Schedule Appointments: Coordinate and schedule service appointments, ensuring optimal technician deployment.
Follow-Up: Ensure follow-up with customers to confirm service completion and satisfaction.
Work Orders: Process and manage service requests and work orders, ensuring accuracy and timely execution.
Technician Support: Assign tasks to technicians, manage their schedules, and provide necessary support for efficient service delivery.
Inventory Management: Monitor and the inventory of parts and tools, ensuring availability and order supplies as needed.
Administrative Duties:
Documentation: Maintain accurate records of service requests, repairs, and customer interactions.
Reporting: Prepare regular reports on service performance, customer feedback, and inventory levels for management review.
Compliance: Ensure all activities comply with company policies, safety regulations, and industry standards.
Job Requirements
Bachelor's degree.
3 - 5 years of experience in administrative roles, preferably in the home appliances or service industry.
Strong organizational and multitasking abilities.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office Suite.
