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Job Description
- Create and deliver powerful insights from data through better visualization and storyboarding
- Collaborate with internal and external partners to fully understand business requirements and desired business outcomes
- Execute on the analytics plan with appropriate data mining and analytical techniques
- Perform quality assurance of data and deliverables for work performed
- Responding to and resolving queries and issues related to company's medical management system and configurations.
- Providing user education and information via email and telephone, in line with best practice guidelines.
- Ensuring that incoming user phone calls are picked up and are handled in a professional manner.
- Logging all incoming user queries on the support management system.
- Ensuring all user email communication is documented and followed through to resolution.
- Showing initiative and investigating possible causes/solutions independently on a daily basis.
- Escalating issues to other teams where appropriate including forwarding queries to Accounts, Management or second line support.
- Logging of complex issues for investigation by other departments.
- Taking initiatives to design and maintain procedures (e.g. templates) where appropriate.
- Creating system documentation and maintaining a knowledge base so as to ensure that system knowledge is retained internally.
- Managing incoming user issues and queries according to ticket status severity and overall user impact.
- Be forthcoming and proactive in suggesting new ideas and identifying areas for improvement or enhancement
Job Requirements
- English fluency is a must.
- Python & SQL knowledge is a must.
- Minimum of 1 year of analytics expertise in applying statistical solutions to business problems
- Good knowledge of data, market intelligence, business intelligence, and AI-driven tools and technologies
- Experience planning, organizing, and managing multiple large projects with diverse cross-functional teams
- Demonstrated ability to incorporate new techniques to solve business problems
- Experience in applying a logical approach to resolving functional and technical issues.
- The ability to understand, document, and assess user business issues, experience and processes.
- Experience engaging with people across a variety of levels with diverse backgrounds.
- Demonstrates initiative, accountability and taking responsibility.
- General knowledge of web-based applications is a plus.
- Days off: Saturday & Sunday ( Following UK calendar )
Working hours: 10 - 6 in summer & 11 - 7 in winter including 1-hour break.
