Collection Officer
EAST -
Maadi, CairoJob Details
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Job Description
- Oversee timely collection of outstanding client payments and maintain accurate records.
- Ensure effective and professional communication with clients regarding outstanding balances and payment issues.
- Prepare regular reports on collection performance and provide cash flow projections.
- Ensure compliance with company policies, financial regulations, and collection procedures.
- Oversee the escalation process for overdue accounts and resolve client disputes.
- Work with finance, operations, and sales teams to streamline billing, invoicing, and collection processes.
- Analyze client payment patterns to predict future collection issues and adjust strategies proactively.
- Make regular contact with customers to collect the full overdue payment or if the full payment cannot be made then negotiate a repayment plan as required.
- Develop an assertive approach to resolve customer queries
- Updating the latest contact details of customers on the system and raising regular maintenance to facilitate customer (billing changes, SI changes, reversals etc.).
Job Requirements
- Proven experience as a Collection Specialist or similar role
- Educational background ( Finance, Accounting , commerce ,Business Administration, Information System )
- Knowledge of billing procedures and collection techniques (e.g. skip tracing)
- Working knowledge of MS Office and databases
- Excellent communication skills (written and oral)
- Skilled in negotiation
- Problem-solving skills
- Active, Consistent, Target-Oriented, with High communication & negotiation skill
