Front Office Manager

We are looking for a Front Office Manager to manage our reception team. You will act as the ‘face’ of our company and ensure visitors receive a heart-warming welcome. You will also coordinate all front desk activities, including calls, reservations, and patient services.

As a Front office manager, you should combine a friendly & helpful personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.

Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

Responsibilities: 

• Greeting visitors, answering a high volume of incoming phone calls, and delivering world-class service to our customers.
• Overseeing general office operation.
• Schedules the front office staff.
• Maintains working relationships and communicates with all departments.
• Conducts regularly scheduled meetings of front office personnel.
• Prepare performance reports related to the front office.
• Resolves guest problems quickly, efficiently, and courteously.
• Upholds and improves on our standards of operation.
• Ensure implementation of all our policies and rules.
• Perform other duties as requested by management
• Supervises workload during shifts.
• Supporting various departments such as Sales, Marketing, and accounting department.
• Coordinating appointments and meetings and schedules for the General Manager.