Operations Manager
Dealtio -
Nasr City, CairoPosted 2 years ago470Applicants for1 open position
- 74Viewed
- 3In Consideration
- 0Not Selected
Job Details
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Job Description
- Responsible for achieving all operational KPIs for the team.
- Handle walk-in customer complaints and act swiftly to resolve them - and coordinate with other managers when needed
- Design, Implement & review new service design methodologies according to the needs of our customers and suppliers to enhance our service and meet our standards.
- Planning and delivering CRM strategies across the company encouraging customer retention and loyalty.
- Investigate customer's problems and find solutions
- Handle major incidents that cannot be resolved by agents.
- Resolve complaints and order issues.
- Plan & supervise the day-to-day handover activities to customers.
- Communication, follow-up, coordination, and escalation with the related departments.
- Prepare weekly, monthly, and quarterly reports to Senior Management.
- Handle all escalated cases and obtain the needed approvals from upper management.
- Ensuring professional relationships are established and maintained with clients.
Job Requirements
- Bachelor’s degree from a respectable university.
- Experienced 10+ years in customer service, call center, or customer care management.
- Task-oriented.
- Strong Organizational and Time Management skills.
- Accuracy and attention to detail.
- Excellent Analytical and Problem-solving skills.
- Excellent Reporting skills.
- Team-oriented with the ability to work independently on occasion.
- High command of English.
- Organized and details oriented.
- Possess a work ethic.
- Exceptional customer service skills with the ability to negotiate.
- Strong PC skills including proficiency in Microsoft Office and Google Docs.
