Spanish & English Customer Service Representative
Centro -
Maadi, CairoPosted 3 years ago87Applicants for10 open positions
- 86Viewed
- 3In Consideration
- 19Not Selected
Job Details
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Job Description
Job Purpose:
- Help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their orders, sometimes facilitate a role in sales.
Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Responding to e-mail and chat
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary..
- Ensure customer satisfaction and provide professional customer support
Job Requirements
Core Competencies:
- Advanced English
- Positive attitude
- Strong work ethics/ Extreme confidentiality is a must
- Possess above the average intelligence
- Communication skills
- Critical & logical thinking
Applicants Requirements:
- Graduates only
- 0-1 years of experience in Contact Centers
- B2 - C1 in Spanish
- Excellent communication skills
- Strong time management skills
- Basic Microsoft Office skills