Facility Management Senior Director

Role Purpose:
The job holder has broad responsibility in developing and overseeing the Town budget, financial planning and management, facility management, community development, Collection, and public relations.
Job Duties:
• Provide strategic vision, goals, develops the budget and operating plan for the Towns.
• Create and implement strategies to increase the number of successful collections on outstanding debt.
• Oversee the collection of outstanding invoices to minimize profit loss while ensuring it is handled appropriately and per company policy.
• Establish open and effective communication channels between the company and the City government office’s & law enforcement stations. • Responsible of meeting with various heads of departments to identify and resolve issues. • Overseeing important services provided in the towns. • Ensure all the safety procedures are followed in the towns.
• Responsible to oversee all activities of all community & Facility staff at Company compounds.
• Maintain best practice in the delivery of community & facility management services.
• Manage the portfolio of operations in the town management ensuring the sustainability of required services (community development, FM, Security etc.) Acting as the 1st escalation point for critical or unresolved dispute or residents’ requests and follow up on solving them.
• Highest knowledge at best practice implementation of Preventive and corrective maintenance .. Civil, MEP & HVAC
• Maintain Asset register, FM Manuals & internal procedures, and processes to ensure integration & harmony among all departments for Synergy.
• Handling subcontracts, contracts, and evaluation.
• CRM and soft skills in handling community and collections
• Sets Targets & KPIs with monitor, audit & control for all divisions.
• Communicate by appropriate media with homeowners/occupants on all matters relating to community. • Enforcement of community rules and regulations where necessary serving and processing of violation orders and fines.
• Coordinate with the third-party contractors for the ongoing jobs. and Do the work completion inspection.
• Monitor the performance of hired contractors to ensure efficient performance of duties.
• Identify and address arising resident issues/complaints.