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Customer Support Representative

Fund Ourselves Ltd
Downtown, Cairo
Posted 1 year ago
18Applicants for3 open positions
  • 18Viewed
  • 0In Consideration
  • 4Not Selected
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Job Details

Experience Needed:
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Job Description

  • Manage incoming calls and emails, handling customer queries, and answering policy questions.
  • Conduct collections procedures as needed via different channels, e.g. conducting outbound calls. 
  • Resolve issues by determining the cause of the problem; selecting and explaining the best solution to solve the problem.
  • Implement corrections or adjustments by taking the correct system actions.
  • Provide accurate, valid, and complete information using the right methods/tools.
  • Handle complaints by providing appropriate solutions and alternatives with follow-ups to ensure resolution.
  • Conduct callbacks for queries/complaints that were not resolved on the queue.
  • Build sustainable relationships of trust through open and interactive communication.
  • Identify and assess customers' needs through active listening to achieve satisfaction.
  • Follow communication procedures, guidelines, and policies.

Job Requirements

  • Fluency in English is a MUST.
  • Graduates only can apply.
  • Prior experience in an English-Speaking customer support role of at least 1.5 years is preferable.
  • Strong handling skills and active listening.
  • Positive, empathetic attitude with persuasive speaking skills.
  • On-site module. 

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