Customer Support Specialist
Maxab -
Cairo, EgyptPosted 2 years ago116Applicants for1 open position
- 25Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Respond to customer queries in a timely and accurate way, via phone, email, or chat.
- Identify customer needs and help customers use specific features.
- Report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers.
- Provide assistance to issues raised on our official social media channels.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share with our Product, Sales and Marketing teams.
- Assist in training junior Customer Support Representatives.
Job Requirements
- Bachelor’s Degree.
- Familiarity with our industry is a plus.
- Excellent communication and problem-solving skills.
- Multi-tasking abilities.
- Patience when handling tough cases.
