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Job Description
About the Job:
We are looking for a passionate and solution-oriented senior account manager to be responsible for multiple client accounts. The senior account manager's responsibilities include maintaining a thorough knowledge of our business and offerings, developing and implementing strategic plans to grow accounts, managing and strengthening client relationships, identifying new business opportunities, and coordinating with internal teams to deliver on client expectations.
Job Responsibilities:
- Following up on leads and winning new clients.
- Developing and implementing strategic plans to manage and grow accounts.
- Retaining clients and building strong, trusting relationships.
- Understanding client needs and identifying new business opportunities within your portfolio.
- Providing superior customer service and ensuring client satisfaction.
- Communicating and coordinating with internal teams to deliver solutions.
- Identifying opportunities for improvement and proposing new tools and processes.
- Developing and maintaining excellent knowledge and understanding of our business, offerings, competitors, and industry.
Job Requirements
- Bachelor's degree in any related field.
- 5+ years of experience with business development, sales, or account management.
- Experience managing large account portfolios.
- Solid experience in software products and in the government sector (Ministry of Transport) is a Must.
- Experienced in ICT solutions in Egyptian government.
- Strong customer service and project management skills.
- Excellent communication, interpersonal, and negotiation skills.
- Highly organized and solution-oriented.
- Detail-oriented and able to prioritize.
- Self-starter and able to work efficiently under pressure.
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