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Job Description
- Onboarding new coming students and sending them all the required information and technical details.
- Support and provide the students with the important information via phone, emails and follow-up with them.
- Answers inbound calls and respond to students requests to ensure their satisfaction.
- Collaborate with student to build and manage Customer Success Plans.
- Maintain and update existing database with changes and the status of each student.
- Send any missing data related to studying journey.
- Send any required surveys to collect student feedback and concerns.
- Coordinate with other departments to facilitate, Solve and fulfilling student’s needs.
- Work closely with Sales team and other technical teams to ensure an exceptional student experience.
- Upselling any extra product will match student need.
- Follow company policies and procedures.
Job Requirements
- Bachelor's degree
- +1 year exp as a Tele-Sales is a MUST
- +1 year exp as customer service is a MUST
- Customer service
- Personal selling skills
- Business operations in a similar student support role
- Very Good English
- Good MS Office
