Software Development Support Engineer

ITIDA -
6th of October, GizaPosted 3 years ago

51Applicants for2 open positions

Job Details

Experience Needed:

Career Level:

Education Level:

Salary:

Job Categories:

Support the application operation lifecycle (release and support).
Execution of assigned project tasks including installing ESCC Software products, testing, and managing the project through end-user deployment.
Provide the required level of support (24/7) for our customers to facilitate the usage of implemented software and security solutions.
Assist customers in troubleshooting problems, diagnose issues with software installation and application, identify sources of the problem and offer solutions.
Can be involved in the creation of new software and work closely with software engineers and development teams to identify and resolve potential issues in the development stage.
Maintaining and updating technical documents and procedures
Evaluate software and hardware requirements for PKI/cryptography infrastructure.
Provide problem analysis and solution development activities.
Installing and deploying the open-source products and the programs developed by our development team to meet the systems ‘needs of the provided security solutions.
Develops and modifies modules based on functional and system requirements

Required Skills:

Strong technical skills including understanding of software development principles.
Familiarity with OOP design principle.
The ability to communicate with clients, colleagues and management to explain complex issues clearly and concisely.
Knowledge of web applications and programming languages (Java, C#, JavaScript, Python, , etc.)
Have knowledge in the data science domain and have data descriptive analysis
Knowledge and understanding of basic information security principles
Knowledge in debugging programs to help customers resolve issues
Knowledge of different operating systems (Windows, Linux, MAC)
Knowledge in dealing with virtualization technology.
The ability to work in a team.