Job Details
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Job Description
- Completing support tickets
- Responding to client support queries
- Providing support in person, over the phone, or via remote access
- Diagnosing issues with computer software, peripherals, and hardware
- Running software diagnostic tools and physically inspecting hardware systems
- Talking to clients through basic problem-solving processes
- Installing and upgrading hardware and software systems
Job Requirements
- Bachelor’s degree in computer science, information technology, or a similar field
- 1-3 years
- Advanced knowledge of computer hardware systems
- Knowledge of computer software systems, including databases, office applications, and operating systems
- Advanced knowledge of help desk software and remote-access systems
- Ability to troubleshoot complex hardware and software issues
- High-level communication skills
