Call Center Agent

Etisalat Egypt -
Maadi, Cairo

Etisalat Egypt -
Maadi, Cairoposted 2 months ago

27Applicants for1 open position

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Handle inbound and outbound customer calls in a professional and courteous manner.
Provide accurate information regarding products, services, and promotions to customers.
Resolve customer inquiries, complaints, and issues efficiently, ensuring high customer satisfaction.
Document all customer interactions and transactions in the CRM system accurately.
Follow up with customers to ensure their issues are resolved and their needs are met.
Adhere to established call center processes, scripts, and quality standards.
Collaborate with team members and other departments to resolve complex customer issues.
Meet or exceed individual and team performance targets, including call handling time and customer satisfaction scores.
Stay updated on the latest product offerings, service changes, and company policies.
Participate in ongoing training and development sessions to enhance service delivery skills.

0-2 years of experience in a customer service or call center environment.
Excellent verbal and written communication skills in Arabic and English.
Strong problem-solving abilities and attention to detail.
Ability to work effectively under pressure and handle challenging situations.
Proficiency in using computers and CRM software.
Strong organizational and multitasking skills.
Willingness to work flexible shifts, including evenings, weekends, and holidays.
Demonstrated commitment to delivering high-quality customer service.
Ability to work independently and as part of a team.
Professional demeanor and positive attitude.