Grip N' Climb Assistant Branch Manager

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New Cairo, CairoPosted 2 years ago

35Applicants for1 open position

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Direct the branch operations to produce the target revenues, control the expenses and enhance client experience.
Train & build a guest-focused team who works with passion, care & dedication. In addition to provide informal feedback on a regular basis and to assist in the annual performance evaluation process.
Develop the standard operating procedures & safe practices & train the branch team members on their use to ensure safety of clients, best client experience & efficient use of the branch’s resources
Supervise the maintenance, security & cleaning in terms of 100% functionality & elimination of risks for clients
Manage resource planning to ensure optimal branch operation.
Assist in staff recruitment, supplier’s selection and customers’ targeting
Create new ideas for the activities to make a better customer experience by bringing in the best market practices in the entertainment field through research & assessing competition landscape & work on integrating findings in the branch operations
Manage the convenience store in terms of planning, inventory management & cash management to be a key source of revenue for the branch
Overseeing the effective application of health and safety regulations and risk assessment to ensure a safe environment for park employees and the public.
Handle the day-to-day operations through interacting with customers, answering customer enquiries, and effectively handling customer complaints.