Receptionist
Mersal -
Maadi, Cairo
Job Details
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Job Description
- 1. Front Desk Operations
- Greet and welcome patients and visitors in a courteous and professional manner.
- Answer telephone calls, direct them appropriately, and take messages when necessary.
- Manage patient check-in and check-out procedures efficiently.
- Register new patients and update existing patient information in the hospital system.
- 2. Appointments & Scheduling
- Schedule, confirm, and reschedule appointments according to doctors’ availability.
- Coordinate with nursing and medical staff to ensure smooth patient flow.
- Maintain and update appointment records daily.
- 3. Patient Support & Communication
- Provide accurate information regarding hospital services, doctors’ schedules, and procedures.
- Handle patient inquiries and complaints professionally, escalating issues when needed.
- Guide patients and visitors to relevant departments.
- 4. Administrative Duties
- Maintain organized patient files and records (digital and paper-based).
- Collect payments, issue receipts, and handle billing-related inquiries (if applicable).
- Prepare daily reports on appointments, cancellations, and collections.
- Ensure confidentiality of all patient information in line with hospital policies.
- 5. Environment & Safety
- Keep the reception area clean, tidy, and welcoming at all times.
- Follow hospital safety and infection control policies.
Job Requirements
- A Bachelor Degree.
- 2 years of office work experience and an experience of clinics reception role will be a
plus. - Reporting skills.
- Well organized and attention to detail.
- Strong written and verbal communication skill.
- Ability to mentor and guide junior staff, as well as collaborate effectively with
multidisciplinary teams. - Sufficient knowledge in Microsoft Office products (Word, Outlook, Excel).
- Very Good command of English is a must
