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Job Description
- Assist in hiring the required staff for the organization.
- Assist in Handling training for new employees.
- Implement and improve the operation strategy in order to get the most efficient results and workloads for both staff and clients.
- Motivates team members and assesses performance using KPIS and regular reporting.
- Submit monthly report to the top management with the performance of the team.
- Provide daily / weekly updates with the progress of the department.
- Supervise and coordinate regularly between the accounting department and the operation to make sure all the data are filed properly on the system.
- Revise and follow up on the quotations, proposals, and contracts from Travel specialists prior to sending to clients.
- Supervise on maintaining the best Customer service quality, including interacting with customers, answering customer inquiries, and effectively handling customer complaints
- Represent the company at industry events, conferences and trade shows when required.
- Travel with group trips abroad in order to handle the operation on the ground.
- Assist in Outdoor sales visits to potential leads in order to attract new business.
Job Requirements
- 10+ years of work experience in Tourism industry.
- 5+ years of work experience in Groups operations.
- Maximum Age is 50 years old
- Very Good Management and sales skills.
- Very Good English Language Level (writing & Speaking).
- Knowledge of leisure destinations outside Egypt.
- Flexible to travel abroad to handle Group trips.
- Very Good expertise in Microsoft Outlook and Office programs.
- Excellent communication skills.
- Excellent time management skills.
- Presentable appearance
- Ability to work under pressure.
- Excellent time management skills and excellent customer focus attitude.
