Live Order Agent (Cairo)
Nana -
Sheraton, CairoPosted 2 years ago79Applicants for1 open position
- 23Viewed
- 4In Consideration
- 0Not Selected
Job Details
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Job Description
About Nana:
Nana is an internet marketplace connecting customers with their favorite grocery stores, pharmacies and specialty stores. Our mission is to deliver the highest quality of online grocery customer experience with a sense of affection, care, and pride. Nana was established in 2016 and is headquartered in Riyadh, Ar Riyad, Saudi Arabia.Highlights:
Nana funding: $79M
Current funding stage: Series C
Nana is backed by: STV, MEVP, SVC, Impact46, FIM Partners, Jahez, Sunbulah group, FAITH Capital, Wamda Capital, Quencia Capital, Watar Partners, and more.
Responsibilities:
- Order dispatching and segregation
- Follow up with drivers and shoppers through the order lifecycle
- Follow up orders of all level (Waiting for shopping, shopping, start checkout,….etc.).
- Follow up orders General problems (technical, financial….etc.)
- Follow up on payment problems (credit line)
- Communicate with the agent through ( liveperson,Telegram,…etc.) channels
- Dynamic transfer of supply to meet business needs
- Redirect issues to related departments
Job Requirements
- 1-3 years of Experience in customer service and call center
- Bachelor’s Degree in relevant field
- Good MS Office Skills
- Time Management
- Communication skills
- Stress Management skills
- Patience, good listening
- Constant ability to learn
